IMPLEMENTASI METODE PIECES TERHADAP KEPUASAN DAN KEPENTINGAN PENGGUNAAN APLIKASI CEISA MOBILE STUDI KASUS DIREKTORAT JENDERAL BEA DAN CUKAI

Sari

CEISA Mobile Application System is an application system used to assist service users in
carrying out customs and excise activities and also helps improve the services of the Directorate
General of Customs and Excise by utilizing current technological developments. This study aims
to analyze the factors that influence the successful implementation of the system and measure how
successful the application of the CEISA Mobile Application System is in the Directorate General
of Customs and Excise Environment using the PIECES Framework method. The PIECES
Framework method measures the success of an application system from the variables of
performance, information and data, economy, control and security, efficiency, and security which
are related to the level of satisfaction and importance of the use of the application system. The
research method used is by distributing questionnaires through Google Forms links to users of
the CEISA Mobile application system in the Directorate General of Customs and Excise
Environment. Data was obtained from 98 service users spread throughout Indonesia and then
processed using IBM SPSS Statistics 25 tools.