IMPLEMENTASI E-SERVICE UNTUK PELAYANAN PRIMA DENGAN METODE PIECES FRAMEWORK
Sari
To find out if the LHP Mobile app is running as it should, it is necessary to evaluate
the performance of the app. Evaluations can be done in different ways and at different
levels depending on the purpose of the evaluation. In conducting activities of analysis
and evaluation of information systems there are several methods or models of
analysis that can be used one of which is the analysis model PIECES Framework. To
facilitate the evaluation, we offer an analytical approach with the PIECES framework
outlining 6 focuses of weakness analysis: Performance, Information and Data,
Economics, Control and Security, Efficiency and Service. The purpose of this study
is to measure the level of satisfaction and importance, to know the strengths and
weaknesses and to analyze what components need to be improved the quality of
services contained in the LHP Mobile application. Primary data was obtained from
the distribution of questionnaires to 16 LHP Mobile application users to obtain the
level of importance and the level of user satisfaction.
Teks Lengkap:
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